Age Information Department


The Age Information Department handles over 3,000 phone calls each month. Our staff can help people find information about services, benefits, and programs that support elders, adults with disabilities, and caregivers. Start by calling 800-892-0890 and speaking to a live age information specialist to assist you.


Alternatives to Nursing Home Care


One of the most difficult decisions faced by family members is the thought of having to move a family member into a nursing home. Many older adults and their loved ones may not be familiar with making this kind of decision, or knowing what other service options exist.


Behavioral Health Services


Elder Services has several programs that address the needs of elders behavioral health challenges and with trained staff support them through reducing risk within their lives. Currently our programs are: Homelessness Program, Mental Health Care Management, and Suicide Prevention Outreach Program.


Care Transitions Program


Community Care Transitions Program (CCTP) is a partnership with five area hospitals in the Merrimack Valley. The purpose of CCTP is to help support a patient’s transition out of an institutional setting to living in the community, and avoid costly readmissions because patients were not “ready” or prepared to manage their health care needs at home.


Family Caregiver Support Program


Respite Care offers caregivers relief from their care giving tasks and gives them time for themselves. Care may include health or home services provided at home, or a temporary stay in a respite facility that can provide around-the-clock services. This gives a caregiver a break to rest, run errands, take a short vacation, or attend to their own medical care. Services are provided on a sliding fee basis.


Financial Resource Program


The Financial Resource Program can make a significant difference in an older adult’s ability to continue living independently in their own home. The service is offered at no cost to individuals age 60 and over. The program services strive to support elders with their financially needs.


Health Care Resources


Elder Services believes in encouraging elders and caregivers to advocate on their on behalf. We introduce various opportunities to manage your own healthcare from free of charge workshops to supplemental insurances. To learn more, call our Age Information Department, 800-892-0890.


Healthy Living Programs


Elder Services and Hebrew SeniorLife established the Healthy Living Center of Excellence in 2008. The Healthy Living Center of Excellence provides evidence-based workshops in both English and Spanish to teach individuals about the prevention and management of chronic diseases and other health concerns. These evidence-based workshops are the result of research and development at national universities and medical organizations that have proven positive results for participants. There are 12 workshops offered in English and some in Spanish.


Home Care


Elder Services has a range in home services for seniors to maintain their independence and continue to live at home. Our Care Managers will assist the elder with selecting services, provided by community agencies, best fitting their needs. We have a range of in-home services for elders to maintain their independence and continue to live at home. Our Care Managers will assist the elder with selecting services provided by community agencies that best fit their needs.


Housing Options


If an older adult is thinking about downsizing, moving into housing, or joining an active community, start by calling the Age Information Department. We can provide you with information about different housing options, and assistance in securing the right choice for the older adult. Elder Services Housing Department consists of many options for elders within the Merrimack Valley looking for alternative living opportunities.


Managed Care Options


Elder Services Care Managers assist elders, families, and caregivers to determine the services and programs that will help them manage a person’s need for care. There are a variety of ways to be assisted within the agency to find the Programs and/ or service to fit your needs.


Nursing Home Resources


When an elder or disabled individual requires 24-hour medical care or supervision a nursing home or rest home is an option they may choose. Nursing homes are primarily for people who need care on a long term basis. These facilities are licensed by the state, and provide nursing and related medical services around the clock.


Nutrition Programs - Resources


Good nutrition is an important component to maintaining elders’ health, well being, and satisfaction with daily life. To address this need for good food, Elder Services’ has partnered with a number of organizations to meet these nutritional needs. Those include: Brown Bag Program, Meals on Wheels, Elder Services Food Pantry, and the Elder Care Fund


Protective Services


The state Executive Office of Elder Affairs is required by law to administer a system for receiving and investigating reports of elder abuse, and for providing needed protective services to neglected and abused elders and those otherwise at risk. Elder abuse includes physical, emotional and sexual abuse, neglect by a caregiver, self-neglect and financial exploitation. In the Merrimack Valley, Elder Services is the designated agency to fulfill these responsibilities.