Age Information Department

The Age Information Department handles over 3,000 phone calls each month. Our staff can help people find information about services, benefits, and programs that support elders, adults with disabilities, and caregivers. Start by calling 800-892-0890 and speaking to a live age information specialist to assist you.

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Alternatives to Nursing Home Care

One of the most difficult decisions faced by family members is the thought of having to move a family member into a nursing home. Many older adults and their loved ones may not be familiar with making this kind of decision, or knowing what other service options exist.

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Behavioral Health Services

The clear link between mental and physical health has been noted by Former U.S. Surgeon General David Satcher, MD, PhD, when he said, “There is no health without mental health.” ESMV works with a number of Managed Care Organizations, Senior Care Options (SCO) plans and Medicare to provide clinical counseling to consumers who qualify for that service.

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Care Transitions Program

The Community-Based Care Transitions Program aims to improve coordination of services upon discharge from acute care settings to the community. The goal of this program is to work collaboratively with community partners to ensure comprehensive transitions of care with a focus on patient centered planning.

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Family Caregiver Support Program

Elder Services recognizes the importance of taking care of those who are caring for a relative or friend. The process of caring for a parent, spouse or friend can be stressful. The Family Caregiver Support Program can help you through the process by offering information and referrals to programs and services to support your caregiving efforts.

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Financial Resource Program

The Financial Resource Program can make a significant difference in an older adult’s ability to continue living independently in their own home. The service is offered at no cost to individuals age 60 and over. The program services strive to support elders with their financially needs.

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Healthy Living Programs

Elder Services and Hebrew SeniorLife established the Healthy Living Center of Excellence in 2008. The Healthy Living Center of Excellence provides evidence-based workshops in both English and Spanish to teach individuals about the prevention and management of chronic diseases and other health concerns. These evidence-based workshops are the result of research and development at national universities and medical organizations that have proven positive results for participants. There are 12 workshops offered in English and some in Spanish.

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Home Care

We have a range of in-home services for elders to maintain their independence and continue to live at home. Our Care Managers will assist the elder with selecting services provided by community agencies that best fit their needs.

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Housing Options

If an older adult is thinking about downsizing, moving into housing, or joining an active community, start by calling the Age Information Department. We can provide you with information about different housing options, and assistance in securing the right choice for the older adult. Elder Services Housing Department consists of many options for elders within the Merrimack Valley looking for alternative living opportunities.

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Long Term Care Ombudsman Program

Elder Services Care Managers assist elders, families, and caregivers to determine the services and programs that will help them manage a person’s need for care. There are a variety of ways to be assisted within the agency to find the Programs and/ or service to fit your needs.

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Managed Care Options

Healthcare has changed markedly over the years. In Massachusetts, the approach to Medicare recipients and those considered dual eligible is geared to a model of comprehensive community care. Inter-disciplinary teams work collaboratively to address a consumer’s needs whether it is preventative care, managing chronic illness, or addressing an acute health problem.

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Nutrition Program (Meals on Wheels)

The Meals on Wheels Program is a meal program offering a well balanced meal to adults through home delivered services or congregate dining sites. It is a federally funded Nutrition Program that encompasses both the familiar Meals on Wheels Program and Congregate Dining Sites.

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Protective Services

The state Executive Office of Elder Affairs is required by law to administer a system for receiving and investigating reports of elder abuse, and for providing needed protective services to neglected and abused elders and those otherwise at risk. Elder abuse includes physical, emotional and sexual abuse, neglect by a caregiver, self-neglect and financial exploitation. In the Merrimack Valley, Elder Services is the designated agency to fulfill these responsibilities.

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SHINE Program

The SHINE Program is administered by the Massachusetts Executive Office of Elder Affairs in partnership with elder service agencies, councils on aging or public and private community-based organizations. Certified SHINE counselors help people navigate the complex Medicare insurance system.

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