> About Us

Welcome to Elder Services of the Merrimack Valley, Inc. We are a private non-profit agency serving elders and disabled adults who reside in Northeast Massachusetts. Established in 1974, our mission is to support an individual’s desire to make their own decisions, secure their independence, and remain living in the community safely.

You may be providing care for an elder relative, friend, or neighbor. It could be as simple as a weekly call, occasional errands or grocery shopping, or a more demanding need for daily visits or round the clock care. For many of us, these challenges are added to a full schedule of family and work obligations. Care-giving may also be a source of stress or concern for you. We want you to know you don’t have to do it alone. We are here to help you find solutions, and get the assistance you need.

Elder Services Care Managers and Nurses work with thousands of elders and family members each day to make sure they have the right services, living arrangements, and access to good health care and benefits. We contract with over 70 different care providers to ensure services delivered meet a variety of individual needs.

We can help you find information about elder issues, get referrals for needed services and provide alternatives to nursing home care. We can arrange the necessary care plan to help an individual continue to live at home. We also have caregiver support and respite programs for family caregivers. Some of our programs and services have eligibility requirements and the costs of service are shared with consumers. But assessment and referral services are available to everyone regardless of income or need. Call our toll free number 1-800-892-0890, and ask to speak to the Age Information Department. Our experienced and knowledgeable staff is available to listen and help you.

Agency Background

The agency’s catchment area is the Merrimack Valley, but many of our services and programs are offered statewide. Elder Services is proud of our many partnerships and designations as they speak to the breadth of our efforts. We are a designated federal Area Agency on Aging (AAA), state Aging Service Access Point (ASAP), and elder protective service agency for this region. We have developed a strong partnership with a large health care organization through our Healthy Living Center of Excellence programs. We also established an Aging and Disability Resource Consortium over 10 years ago with partner agencies to extend our assistance to disability populations and families caring for disabled adults. We have partnered with a number of housing authorities to build supportive elderly housing, and worked with other partners to address the need of elders for fresh food, mental health assistance, basic necessities, and financial management services.

We are proud to be one of the first agencies recognized nationally for our work with evidence- based healthy living programs to help people become better health care consumers and manage their chronic health conditions. We were also one of the first agencies in the nation to be awarded funding for a partnership with six (6) area hospitals offering transitional care services for patients being discharged from health care settings. This helps with the continuity of care between settings, ensures patients are treated comprehensively in managing chronic conditions, and helps save money by avoiding expensive readmissions back into the hospital.

We are excited about these innovations and always seeking new ways to help individuals, communicate information, and improve the lives of our consumers. We hope you find this website helpful as a resource, and encourage you to contact us directly for further assistance.

Thank you.


Joan Hatem-Roy                                      Roseann Robillard
Chief Executive Officer                             President, Board of Directors