> Practical Matters Program

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Practical Matters is a private pay program available to clients and/or their families. This is an individualized Case Management program designed for family members who are trying to do it all but are challenged due to distance or personal responsibilities.

The goal of the program is to improve the client’s quality of life and reduce family stress. After assessing what the needs of the individual are, the care manager will personalize a service plan to meet the needs in the best way possible.

What services does Practical Matters provide to consumers or to their families?
The program offers in home assessment, medical advocacy, individualized care plans, support for caregivers, crisis intervention, assistance with relocation, and access to other resources as needed. This program can provide complete over-sight and management of a client’s care if necessary or can provide the tools to someone to manage on their own. The choice of how much care is desired or needed is that of the client and/or family. Since it is a private pay service, it can be on an as needed basis and does not have to fit any specific schedule, other than what the client wants.

The Private Care Manager is able to assist clients in many diverse ways, for example, obtaining a Home Health Aide, finding resources such as, podiatrists, physical therapists, hairdressers, and individuals to provide home repair. The Private Care Manager can assist in making referrals to other programs, like Adult Day Health and support groups. Clients can request help mediating family meetings.

Who can benefit from this program?
Practical Matters will benefit the person who has multiple medical or psychological issues and is struggling to live safely in their current environment. It also helps the person who requires medical advocacy and education and may have limited family support.

For the family who would enroll in the program, it can be an ideal situation for the long distance caregiver or for the person who has limited time and/or expertise in dealing with the chronic needs of an individual. If a family member is becoming “burned out,” the Aging Life Care Specialist can be the help one needs.

When someone is enrolled in Practical Matters, they have access to an on-call care manager 24hour/7days a week. With the permission of the client, we will update family members as indicated. We communicate by phone, email, or text and visit as little or as often as needed.

Eligibility Guidelines?
The program is for anyone over the age of 18. It is a private pay program so there are no income guidelines. The client will need the resources to pay for the services received.

We are able to serve those outside of our catchment area and you do not need to be receiving any other services from Elder Services of the Merrimack Valley and North Shore.

Referral Process
Anyone can make a referral to the program. Please call our Information and Referral (I&R) department at 978-750-4540. Once processed, the Private Care Manager will reach out to schedule an initial meeting.